Order Status

Where can I check my order status?

Open My Orders or use the link in your order emails. The Action column shows what to do next, such as Verify, Trade or Rate.

Created

It means that you have successfully created an order on our website. Then you need to pay next.

Payment claimed

It means you told us you've sent a Zelle or e-Transfer payment. We confirm it manually once the funds arrive, then your order moves on to verification.

Verifying

After your payment, you verify your email and phone with a code we send you, as part of our anti-fraud checks. Some orders also get a quick manual review before delivery starts.

Delivering

It means your payment is confirmed and we are delivering your gold. Go to the Trade page to give us your character details and choose or change the delivery method.

Completed

It means the order is completed and the gold has been delivered. You can rate your order.

Surveying

It means we have a question about your order, usually to confirm your identity. Please contact us on WhatsApp and send a photo of the bank card used for payment so we can release your order.

Dispute

It means a payment dispute (chargeback) has been opened on the payment with the card issuer or bank. The order is on hold until the dispute is resolved. If you opened it by mistake, please contact us.

Cancelled

It means the order is cancelled.

Refunded

It means we have refunded the money to you as you requested. Card refunds also trigger a notification email from Stripe. See the Refund Policy for how long a refund takes with each payment method.