Order Status

Where do I check my order?

Open My Orders or use the link in your order emails. The Action column tells you what to do next: Verify, Trade or Rate.

Created

Your order is created. Pay next.

Payment claimed

You told us you sent a Zelle or e-Transfer payment. We confirm it by hand once the funds arrive, then you move on to verification.

Verifying

Verify your email and phone with the code we send you. It's an anti-fraud check. Some orders also get a quick manual review before delivery.

Delivering

Payment confirmed, and we're delivering. Go to the Trade page to give us your character and choose or change the delivery method.

Completed

The gold has been delivered. You can rate your order.

Surveying

We have a question about your order, usually to confirm your identity. Contact us on WhatsApp and send a photo of the bank card you paid with, and we'll release the order.

Dispute

A payment dispute (chargeback) was opened with the card issuer or bank. The order is on hold until it's resolved. Opened it by mistake? Contact us.

Cancelled

The order is cancelled.

Refunded

We've refunded you as requested. Card refunds also send a notification email from our payment processor. Timing for each payment method is in the Refund Policy.