Home / Support / Refund Policy

Refund Policy

  1. We can refund before delivery at any time. If the delivery is partially delivered, we can refund partially based on the delivered quantity over the full quantity. For example, if you buy 100k gold at $100 and we have delivered 40k, we will refund $100*60/100=$60.
  2. Once an order is marked complete, we generally cannot refund it, unless the delivery was incorrect, short, or otherwise not as described due to our own error — in that case contact us and we will resolve it, which may include redelivery or a refund at our discretion.
  3. Once a refund is approved we process it right away on our end. How long it takes to actually appear on your side depends on the payment method: Stripe (credit/debit card) refunds are typically shown within 3-5 business days; Zelle and e-Transfer refunds are sent back to the same account and usually arrive within 1-3 business days; USDC (Base) refunds are sent on-chain and are typically visible within minutes of being sent.
  4. Trading in-game currency is against most game publishers' Terms of Service (see Agreement), and a publisher may take back gold it has traced to a third-party sale. If the game publisher takes back the gold, we will refund or resend the gold as long as you provide a screenshot of the notification email from the game publisher (showing the sender's email, your email address, and the time you received it), ideally within 3 days of the takeback (please contact us if you need more time — we'll do our best to still help). Send it to our email sales@fastwowgold.com or via WhatsApp.
    Example: Example: game publisher notification email
    How to: http://www.take-a-screenshot.org or use https://gyazo.com/

If you want us to resend the gold instead of a refund, we ask you to list an item (not grey or white quality) in the Auction House at a price equal to the amount taken, and tell us the item name and price. We will investigate your case within 48 hours, and if everything checks out, we will purchase that item from you in-game as the way to send the replacement gold. Please don't delete the in-game mail or the notification email in case we have further questions.