Order Status

Confirming:

It means that you have successfully create an order on our website. Then you need to confirm the order and payment.

Pending:

It means that you paid us with an e-check, which will be cleared in 3-5 days. We are really sorry that we could not deal with your order as fast as you want since your check have not been approved by PayPal until special date. It usually takes about 3-5 days for us to receive the money. Once your e-check has been cleared we will contact you by email or by phone and then prepare the gold for you. If you want to get the gold right now, we suggest you to choose credit card as your payment source in PayPal and order again, then request a refund and cancel your e-check order.

Delivering:

it means we are preparing the product you ordered and deliver it to you asap.

Completed:

It means the order is completed.

Cancelled:

It means the order is cancelled.

Refunded:

It means we have refunded the money to you as you request and you will get a notification mail from PayPal.

Surveying:

It means we have a question about your order and we will contact you soon.