Verification

Why do I need to verify?

Verification is part of our anti-fraud checks. It protects you and us from stolen cards and fake orders, and it lets us reach you quickly during delivery. After you pay, your order waits in Verifying until both your email and your phone are verified.

How does it work?

1. Email: we send a code to your email. Enter it on the Verify page.
2. Phone: pick your country, enter your number and we text you a code. Enter it on the Verify page.
3. Some orders then get a quick manual review before delivery starts. Once it passes, the order moves to Delivering and you go to the Trade page.

If you've already verified your email and phone on an earlier order, you don't have to do it again.

The code didn't arrive. What now?

• Email: check your spam or promotions folder and make sure the address is spelled correctly.
• Text message: check the country code and number. If your number is a landline and can't receive texts, choose Call Me Instead and we'll call and read you the code. The call option can be used a limited number of times.
• Still stuck? Contact us on WhatsApp, Telegram or email and we'll help.

Can I use a VOIP or virtual number?

No. Please use a real fixed-line or mobile number. VOIP and virtual numbers are rejected by our fraud checks.

Is my information safe?

Your email and phone are only used for verification, order updates and contacting you about your order. See our Privacy Policy. Contact us only through the official channels on the Contact Us page.